Refund and Returns Policy

Pharmacliq strives to provide you with high-quality medications and excellent customer service. We understand that there may be instances where you may need to request a refund or return. This Refund and Return Policy outlines the conditions and procedures for such requests.

  1. Prescription Medications: Due to legal and safety regulations, we cannot accept returns or offer refunds for prescription medications once they have been dispensed and shipped, except in the following circumstances:
  • Incorrect or Damaged Medication: If you receive an incorrect medication or a damaged product, please contact our customer support team within 48 hours of receipt. We will investigate the issue and provide a resolution, which may include a replacement or a refund.
  • Medication Recall: In the event of a medication recall initiated by the manufacturer or regulatory authorities, we will provide instructions on returning the affected product and offer a refund or a replacement upon receipt of the returned item.

2.Over-the-Counter (OTC) Products: For non-prescription OTC products, we offer a refund or return under the following conditions:

  • Damaged or Defective Product: If you receive a damaged or defective OTC product, please contact us within 48 hours of receipt. We will guide you through the return process, and upon receipt of the returned item, we will issue a refund or provide a replacement.
  • Incorrect Product: If you receive an incorrect OTC product, please contact our customer support team within 48 hours of receipt. We will arrange for the return of the incorrect item and provide you with the correct product or issue a refund upon receipt of the returned item.

3.Return Procedure: To initiate a return or refund request, please follow these steps:

  • Contact Customer Support: Reach out to our customer support team either by phone or email and provide your order details, including the order number, your name, and a brief description of the issue.
  • Return Authorization: Our customer support team will guide you through the return process and provide you with a return authorization if applicable. Please do not send any products back without receiving the return authorization.
  • Packaging and Shipping: Ensure that the returned item is securely packaged to prevent damage during transit. You are responsible for the return shipping costs, unless the return is due to our error or a defective product.
  • Refund or Replacement: Once we receive the returned item, we will inspect it to ensure it meets the return criteria outlined in this policy. We will then process your refund or arrange for a replacement, as appropriate, within 5 working days.

Non-Returnable Items: The following items are generally not eligible for returns or refunds:

  • Prescription medications once dispensed and shipped.
  • Products that have been opened or used, unless they are defective or damaged upon receipt.
  • Items with expired shelf life or nearing expiration at the time of purchase.

Disclaimer: Our refund and return policy is subject to applicable laws and regulations. We reserve the right to modify or update this policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.

If you have any questions or concerns about our Refund and Return Policy, please contact our customer support team at [email protected]. We are here to assist you and ensure your satisfaction with our products and services.

Last Updated: [05 JUNE 2023]


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Kumasi, Ghana

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Welcome to Pharmacliq, your premier destination for all your medication needs. With our physical shop nestled in the heart of Kumasi, we have been proudly serving the local community with excellence in pharmaceutical care. 

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